Collar & Fleece

 

Delivery

Standard UK Mainland Services only, at present we are unable to send abroad.

Please note all Collars and Leads are handmade and at busy times can take 7 to 10 days to make.

Returns are at the customers' expense and must be in an unused new condition.

 

Charge UK Mainland - Small Parcel First Class Royal Mail £3.95 or Second Class Royal Mail £2.85

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Free delivery on orders over £75

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Returns

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Returns and Refund Policy

To reduce disappointment, if you have any doubts over what will be the perfect size of any product, we recommend contacting us. Please use the contact form.

 

Collar & Fleece endeavors to supply the highest quality goods and services and operates a simple 14-Day "No Quibble Guarantee" returns policy.

 

If any item is unsuitable, you can return it to

Collar & Fleece,

26 The Fairway,

Monifieth,

Dundee,

DD54TL.

If your goods are faulty we will credit back the return postage, If the product you have ordered is not what you expected or unsuitable, we are not able to refund any postal costs.

 

If the 14-day period has elapsed, subject to items being returned to us in perfect condition, you will be offered a credit note to the full product value, redeemable at any time over the following 3 months by simply calling us on 07764686100

 

We suggest sending items back to us using a recorded delivery service for your own peace of mind and proof of delivery. Collar & Fleece cannot accept responsibility for any items lost or damaged in return transit. Return carriage postage costs are not reimbursable.

 

When returning an item, the following information must be clearly detailed.

1. Customer name

2. Order number or reference

3. Date of your order

 

Any items returned must not have been used or worn as this will result in a refusal to refund. Sale Items are also non-refundable.

Once we have received your returned goods they will be subject to inspection, pending a full refund or exchange.

Items returned for refunds, that are received after 14 days from the date of dispatch are at the discretion of Collar & Fleece.

Your statutory rights are not affected.